Refund & Returns Policy

Refund & Returns Policy

 

Thank you for shopping with Mum-Kini. We want you to be happy with your purchase. If you’re not satisfied, you can return items for a refund or a credit code.

How to Return
Get Authorization: Fill out the return request form within 3 days of receiving your items to get an authorization number. Email us at info@mum-kini.com for help.
Return Window: Send back items within 30 days of delivery. Late returns may have a 20% restocking fee.
Shipping Costs: Original shipping fees are non-refundable. If you received free shipping, we provide a free UPS return label.
Fees and Exceptions
Restocking Fee: A 20% fee applies to refused, unclaimed, or customer error returns, plus shipping costs.
Nonrefundable Items: Cosmetics, undergarments, and hosiery cannot be returned. If returned, a 20% restocking fee applies.
Sale Items: All sale items are final sale and cannot be returned or exchanged.
Refund Options
Choose a refund to your original payment method or a credit code (excludes shipping costs) after we inspect your returned items.
Important Notes
Only one return is allowed per order.
Report non-delivery issues within 30 days of the order date.
Shipping Information
Domestic Rates:

1 item: $7.50
2-3 items: $9.50
4-5 items: $11.50
6-7 items: $13.50
8-9 items: $15.50
10+ items: $17.50
Address:
SHIPPING DEPARTMENT
1732 Santee Street
Los Angeles, CA 90015

Tracking: We email tracking info once your order ships.

For questions, contact us at info@mum-kini.com. We aim to make returns easy for you!